Returns
We’ve streamlined the Return Authorization process, just follow the links to the information:
RETURN PROCEDURES
1. Contact your Dynamic Systems, Inc. Account Representative at (310) 377-4400
x202 before returning your product to us. Have the following information available
when calling:
- Customer purchase order number
- Dynamic Systems, Inc. invoice number
- Part Number and product description
- Serial Number
- Reasons for the return
2. You will receive a Return Merchandise Authorization (RMA) number from us
which will be valid for 15 days from issuing. Please make this number visible
on all documents and Return all items unopened in the original boxe(s). Instructions for return shipping will follow with RMA number.
Note: All items returned freight collect or without the proper RMA label cannot
be accepted. We will process your Return Merchandise Authorization upon receipt.
Credits will be issued in the amount of your most recent purchase or the current
price, whichever is lower, and can be applied toward future purchases with Dynamic
Systems, Inc. Please do not debit your account or delay payment of amounts due.
Questions? Call our RMA department at (310) 337-4400 extension 202.
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PRODUCT RESTOCKING FEES
A minimum 15% restocking fee will be charged on all goods returned with the
exception of D.O.A. equipment. Our customers will receive a full credit for
the return and will receive a separate invoice referencing the invoice number
which the product was returned against and the restocking fee charged.
Please Note: Although our policies may permit a
purchaser to return products claimed to be defective under certain circumstances,
we make no warranties of any kind with respect to any products. Dynamic Systems,
Inc. disclaims all representations and warranties with respect to the products,
whether expressed, implied warranties of merchantability of fitness for a particular
purpose.
The right to return defective products, as previously described, shall constitute
our sole liability and the purchaser's exclusive remedy in connection with a
claim of any kind relating to the quality, condition or performance of product,
whether such a claim of any kind relating to the quality, condition or performance
of a product, whether such a claim is based upon principles of contract, warranty,
negligence or other tort, breach of any statutory duty, principles of indemnity
or contribution, or otherwise.
Dynamic Systems, Inc. shall not be liable, under any circumstances, for any
special, consequential, incidental or exemplary damages, including but not limited
to damages for lost profits, lose of use, lost data or for any damages or sums
paid by the purchaser to third parties, even if Dynamic Systems, Inc. has been
advised of the possibility of such damages. The foregoing limitation of liability
shall apply whether any claim is based on principles of contract, warranty,
negligence or other tort, breach of any statutory duty, principals of indemnity
or contribution, the failure of any limited or exclusive remedy to achieve its
essential purpose, or otherwise.
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PRODUCT RETURN POLICIES
Dynamic Systems, Inc. will not accept any returns for special orders. The product
must be returned in the original manufacturer's carton and must contain all
parts, including manuals, software, cables, etc. The serial number of the product
to be returned is required. Products that become defective after installation
should be handled through the manufacturer's warranty program. Dynamic Systems,
Inc. will not be responsible for any items inadvertently left installed in returned
products. Please be sure to remove all property from the machine before returning
it.
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Software (current product only)
Resellable products can be returned within 15 days of original purchase. Software
must be unopened and in original condition. If seal is broken, return will be
denied.
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Hardware (current product only)
Non-defective CPU's, boards, modems, monitors, printers, plotters, scanners,
mainframe links, UPS products and other accessories can be
returned within 15 days of the original purchase date. Product must be unused
and the packaging must be in resalable condition. A handling fee of 15% will
be charged to defray the cost of inspecting the product.
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Chips and Memory
Non-defective chips and memory products may be returned within 15 days of the
original purchase date. A credit will be issued in the amount of your most recent
purchase or the current price, whichever is lower. The credit may be applied
toward future purchases only. All handling and inspection fees apply. Dynamic
Systems, Inc. reserves the right to refuse products returned if the original
manufacturer's static seal has been broken. Subject to manufacturer's warranty
requirements, Dynamic Systems, Inc. will accept the return of D.O.A. or defective
chips and memory products within 15 days of invoice date.
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Defective on Arrival (D.O.A.) Products
A Defective on Arrival (D.O.A.) product is defined as a product that fails
upon installation. D.O.A. products can be returned for credit or exchange. To
receive full credit, products must be returned complete (all packaging materials,
accessory items, including power cords, software, etc.). Products which fail
within the warranty period will be handled under the manufacturer's warranty
program. Products must be returned in good condition with original components
and packaging included.
If you feel that you have a D.O.A. product, contact a Technical Support representative
at (310) 337-4400 ex 213. Have the following available when
you call:
- Serial number
- Description of the problem
- Error code message and system configuration
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