Q: Who can order through the iProcurement system? Q: I cannot find the item I want to order in the iProcurement catalog. What should I do? Q: Can I cancel an order that has been placed? Q: Can JPL receive partial orders? Q: Can I trade in used hardware that we already own for new hardware product? Q: What are the dollar limits for iProcurement orders? Q: How do I find out about my order status? Q: Whom should I contact if I have a question which is not addressed here?
Q: Who can order through the iProcurement system? A: The ability to order products on the iProcurement system is available to any JPL employee. A "general user" can search, shop and build carts. The general user routes their order to a "certified user". This certified user approves and submits the order. Certification is obtained through a training and examination process at JPL. For certification information, please contact your JPL Subcontract Manager. Q: I cannot find the item I want to order in the iProcurement catalog. What should I do? A: Part numbers that are not currently listed in the iProcurement catalog may be added as long as they abide with contract guidelines. Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative or your JPL Subcontract Manager, Ellissa Gorham, at (818) 354-1301 with your request. Q: Can I cancel an order that has been placed? A: Yes. You can cancel undelivered orders within 48 hours of submitting the order. After 48 hours, please contact your JPL Subcontract Manager, Ellissa Gorham, at (818) 354-1301 with your request. The iProcurement contract does not accommodate cancellations after the product has shipped. Q: Can JPL receive partial orders? A: No. JPL only receives complete order shipments from Dynamic Systems. Q: Can I trade in used hardware that we already own for new hardware product? A: Due to NASA restrictions, the iProcurement cannot accommodate trade-in of used product(s).However, you are welcome to upgrade existing systems without trade-ins. Under the Integrated, Managed Solution contract, the Sun hardware that JPL currently subscribes to can be upgraded mid-term as the hardware is not a NASA owned asset. Q: What are the dollar limits for iProcurement orders? A: The limit for a single iProcurement purchase order is $75,000 under the iProcurement contract. Orders over $75,000 require a higher level of approval authority at JPL. Please contact Ellissa Gorham for further assistance. Q: How do I find out about my order status? A: You can contact the JPL Account Team at Dynamic Systems. Q: Whom should I contact if I have a question that is not addressed here? A: Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative.You may also contact your JPL Subcontract Manager, Ellissa Gorham at (818) 354-1301.
Q: Who can order through the iProcurement system?
Q: I cannot find the item I want to order in the iProcurement catalog. What should I do? A: Part numbers that are not currently listed in the iProcurement catalog may be added as long as they abide with contract guidelines. Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative or your JPL Subcontract Manager, Ellissa Gorham, at (818) 354-1301 with your request. Q: Can I cancel an order that has been placed? A: Yes. You can cancel undelivered orders within 48 hours of submitting the order. After 48 hours, please contact your JPL Subcontract Manager, Ellissa Gorham, at (818) 354-1301 with your request. The iProcurement contract does not accommodate cancellations after the product has shipped. Q: Can JPL receive partial orders? A: No. JPL only receives complete order shipments from Dynamic Systems. Q: Can I trade in used hardware that we already own for new hardware product? A: Due to NASA restrictions, the iProcurement cannot accommodate trade-in of used product(s).However, you are welcome to upgrade existing systems without trade-ins. Under the Integrated, Managed Solution contract, the Sun hardware that JPL currently subscribes to can be upgraded mid-term as the hardware is not a NASA owned asset. Q: What are the dollar limits for iProcurement orders? A: The limit for a single iProcurement purchase order is $75,000 under the iProcurement contract. Orders over $75,000 require a higher level of approval authority at JPL. Please contact Ellissa Gorham for further assistance. Q: How do I find out about my order status? A: You can contact the JPL Account Team at Dynamic Systems. Q: Whom should I contact if I have a question that is not addressed here? A: Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative.You may also contact your JPL Subcontract Manager, Ellissa Gorham at (818) 354-1301.
Q: I cannot find the item I want to order in the iProcurement catalog. What should I do? A: Part numbers that are not currently listed in the iProcurement catalog may be added as long as they abide with contract guidelines. Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative or your JPL Subcontract Manager, Ellissa Gorham, at (818) 354-1301 with your request.
Q: Can I cancel an order that has been placed? A: Yes. You can cancel undelivered orders within 48 hours of submitting the order. After 48 hours, please contact your JPL Subcontract Manager, Ellissa Gorham, at (818) 354-1301 with your request. The iProcurement contract does not accommodate cancellations after the product has shipped. Q: Can JPL receive partial orders? A: No. JPL only receives complete order shipments from Dynamic Systems. Q: Can I trade in used hardware that we already own for new hardware product? A: Due to NASA restrictions, the iProcurement cannot accommodate trade-in of used product(s).However, you are welcome to upgrade existing systems without trade-ins. Under the Integrated, Managed Solution contract, the Sun hardware that JPL currently subscribes to can be upgraded mid-term as the hardware is not a NASA owned asset. Q: What are the dollar limits for iProcurement orders? A: The limit for a single iProcurement purchase order is $75,000 under the iProcurement contract. Orders over $75,000 require a higher level of approval authority at JPL. Please contact Ellissa Gorham for further assistance. Q: How do I find out about my order status? A: You can contact the JPL Account Team at Dynamic Systems. Q: Whom should I contact if I have a question that is not addressed here? A: Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative.You may also contact your JPL Subcontract Manager, Ellissa Gorham at (818) 354-1301.
Q: Can I cancel an order that has been placed? A: Yes. You can cancel undelivered orders within 48 hours of submitting the order. After 48 hours, please contact your JPL Subcontract Manager, Ellissa Gorham, at (818) 354-1301 with your request. The iProcurement contract does not accommodate cancellations after the product has shipped.
Q: Can JPL receive partial orders? A: No. JPL only receives complete order shipments from Dynamic Systems. Q: Can I trade in used hardware that we already own for new hardware product? A: Due to NASA restrictions, the iProcurement cannot accommodate trade-in of used product(s).However, you are welcome to upgrade existing systems without trade-ins. Under the Integrated, Managed Solution contract, the Sun hardware that JPL currently subscribes to can be upgraded mid-term as the hardware is not a NASA owned asset. Q: What are the dollar limits for iProcurement orders? A: The limit for a single iProcurement purchase order is $75,000 under the iProcurement contract. Orders over $75,000 require a higher level of approval authority at JPL. Please contact Ellissa Gorham for further assistance. Q: How do I find out about my order status? A: You can contact the JPL Account Team at Dynamic Systems. Q: Whom should I contact if I have a question that is not addressed here? A: Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative.You may also contact your JPL Subcontract Manager, Ellissa Gorham at (818) 354-1301.
Q: Can JPL receive partial orders? A: No. JPL only receives complete order shipments from Dynamic Systems.
Q: Can I trade in used hardware that we already own for new hardware product? A: Due to NASA restrictions, the iProcurement cannot accommodate trade-in of used product(s).However, you are welcome to upgrade existing systems without trade-ins. Under the Integrated, Managed Solution contract, the Sun hardware that JPL currently subscribes to can be upgraded mid-term as the hardware is not a NASA owned asset. Q: What are the dollar limits for iProcurement orders? A: The limit for a single iProcurement purchase order is $75,000 under the iProcurement contract. Orders over $75,000 require a higher level of approval authority at JPL. Please contact Ellissa Gorham for further assistance. Q: How do I find out about my order status? A: You can contact the JPL Account Team at Dynamic Systems. Q: Whom should I contact if I have a question that is not addressed here? A: Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative.You may also contact your JPL Subcontract Manager, Ellissa Gorham at (818) 354-1301.
Q: Can I trade in used hardware that we already own for new hardware product? A: Due to NASA restrictions, the iProcurement cannot accommodate trade-in of used product(s).However, you are welcome to upgrade existing systems without trade-ins. Under the Integrated, Managed Solution contract, the Sun hardware that JPL currently subscribes to can be upgraded mid-term as the hardware is not a NASA owned asset.
Q: What are the dollar limits for iProcurement orders? A: The limit for a single iProcurement purchase order is $75,000 under the iProcurement contract. Orders over $75,000 require a higher level of approval authority at JPL. Please contact Ellissa Gorham for further assistance. Q: How do I find out about my order status? A: You can contact the JPL Account Team at Dynamic Systems. Q: Whom should I contact if I have a question that is not addressed here? A: Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative.You may also contact your JPL Subcontract Manager, Ellissa Gorham at (818) 354-1301.
Q: What are the dollar limits for iProcurement orders? A: The limit for a single iProcurement purchase order is $75,000 under the iProcurement contract. Orders over $75,000 require a higher level of approval authority at JPL. Please contact Ellissa Gorham for further assistance.
Q: How do I find out about my order status? A: You can contact the JPL Account Team at Dynamic Systems. Q: Whom should I contact if I have a question that is not addressed here? A: Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative.You may also contact your JPL Subcontract Manager, Ellissa Gorham at (818) 354-1301.
Q: How do I find out about my order status? A: You can contact the JPL Account Team at Dynamic Systems.
Q: Whom should I contact if I have a question that is not addressed here? A: Please contact the Dynamic Systems JPL Account Manager or Inside Sales Representative.You may also contact your JPL Subcontract Manager, Ellissa Gorham at (818) 354-1301.
